Last updated: April 6, 2026
These Terms and Conditions (“Terms”) set out the rules governing your use of the website https://movepearson.com (the “Site”) and the moving and related services (the “Services”) offered by Pearson Moving (“we”, “us”, or “our”). By visiting the Site or engaging our Services, you confirm that you have read, understood, and agree to be bound by these Terms.
1. Use of the Site
You must be at least 18 years of age and legally capable of entering into enforceable agreements to access the Site and use our Services.
When submitting quote requests, making bookings, or completing any forms on the Site, you agree to provide truthful, current, and complete information. You are solely responsible for maintaining the confidentiality of any account credentials and for all activity conducted under your name or contact details.
We reserve the right to decline service, restrict your access, or cancel any existing booking at our discretion if we have reason to believe these Terms have been violated or the Site or Services are being misused.
2. Quotes, Estimates, and Bookings
All quotes and estimates issued by Pearson Moving are prepared based on the details you provide, including inventory scope, property access conditions, move distances, and any special handling requirements.
Estimates are not guaranteed and may be revised if the actual conditions of the move differ materially from the information originally submitted. The amount invoiced will reflect the services actually carried out.
Securing a booking may require a deposit or payment authorization. Full payment terms, cancellation conditions, and applicable policies will be stated in your booking confirmation or a separate written agreement. It is your responsibility to review all confirmation details carefully and notify us promptly of any discrepancies or required changes.
3. Customer Responsibilities
As a customer, you agree to:
- Have all belongings properly packaged and ready for transport before the crew arrives, unless packing services are explicitly included in your confirmed booking.
- Provide clear, safe, and unobstructed access to both the pickup and delivery locations, including any elevators, parking arrangements, stairwells, and any required building permits or management approvals.
- Disclose in advance any items that are fragile, high-value, oversized, or that require special handling procedures.
- Adhere to all relevant laws, local regulations, and building-specific rules that apply to your move.
- Confirm that you are either the legal owner of the items being moved or hold documented authority from the rightful owner to authorize their transportation.
4. Exclusions and Prohibited Items
We retain the right to decline transportation of certain categories of items, including but not limited to:
- Hazardous, flammable, explosive, or chemically reactive materials
- Illegal substances or any items prohibited under applicable law
- Perishable goods, live animals, or plants, unless explicitly agreed to in writing prior to the move
If any prohibited items are included in a shipment without our prior knowledge or consent, you will bear full liability for any damages, regulatory fines, or penalties that result.
5. Payment Terms
Payment terms are as specified in your estimate or booking confirmation. Unless otherwise agreed to in writing, a deposit is generally required prior to the move date, with the remaining balance due upon completion of all services.
Additional charges may apply for services or conditions not covered in the original estimate — including but not limited to extra labor, additional stops, extended wait times, long carries, stair carries, or significant changes to the inventory.
In the event that payment is not received by the due date, we may apply late fees and, to the extent permitted by law, withhold delivery of your goods until the outstanding balance is settled in full.
6. Cancellations and Rescheduling
All cancellations and rescheduling requests are subject to the notice requirements and applicable fees outlined in your estimate, booking confirmation, or our cancellation policy.
Cancellations or changes made with insufficient notice may result in partial or full forfeiture of your deposit, or additional charges to recover costs already incurred by our team.
In situations beyond our reasonable control — such as extreme weather, unsafe operating conditions, or equipment failure — we may need to cancel or postpone a scheduled move. We will notify you as promptly as possible and cooperate with you to identify an appropriate alternative date or arrangement.
7. Liability for Loss or Damage
Our liability for any loss of or damage to your belongings is limited to the extent permitted under applicable law and in accordance with the specific terms stated in your estimate or bill of lading.
Upon delivery, you are required to inspect all items and document any visible damage on the delivery paperwork before signing. For damage that was not immediately apparent, written notice must be submitted within the timeframe specified in your move documentation.
The extent of our liability may vary depending on the valuation coverage option you select. Enhanced protection may be available for an additional cost. We are not responsible for damage resulting from events outside our reasonable control, including natural disasters, severe weather conditions, or pre-existing defects in your belongings.
8. Limitation of Liability
To the fullest extent permitted under applicable law:
- We shall not be held liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of revenue, data, or business opportunities arising from your use of our Site or Services.
- Our total cumulative liability under these Terms, or in connection with any individual Service, shall not exceed the total amount you paid to Pearson Moving for the specific move or service that is the subject of the claim.
Nothing contained in these Terms is intended to limit or exclude any liability that cannot lawfully be restricted or waived under applicable law.
9. Intellectual Property
All content published on https://movepearson.com, including but not limited to written copy, graphics, logos, photographs, and software, is the sole property of Pearson Moving or its respective licensors and is protected under applicable intellectual property laws. You may not reproduce, copy, modify, distribute, or create derivative content from any portion of the Site without obtaining our express written permission in advance.
10. Privacy
Your use of the Site and Services is also subject to our Privacy Policy, which is incorporated into these Terms by reference. By using https://movepearson.com, you confirm that you have reviewed and agreed to the terms of our Privacy Policy.
11. Governing Law and Dispute Resolution
These Terms are governed by and interpreted in accordance with the laws of the state in which Pearson Moving principally operates, without reference to conflict of laws provisions.
In the event of any dispute arising from or related to these Terms or our Services, both parties agree to first attempt informal resolution by contacting us at [email protected] or . If the matter cannot be resolved through direct communication, it shall be submitted exclusively to the jurisdiction of the state or federal courts in our primary operating region, and you hereby consent to the personal jurisdiction and venue of those courts.
12. Changes to These Terms
We may update or revise these Terms at any time. All changes will be published on https://movepearson.com and identified by an updated “Last updated” date at the top of this page. Your continued use of the Site or Services following the effective date of any revision constitutes your agreement to the updated Terms.
13. Contact Information
For any questions or concerns regarding these Terms, please reach out to us through any of the following:
- Via the contact form available on https://movepearson.com
- By phone:
- By email: [email protected]